Shipping & Returns Policy

Order Processing

All orders are processed after payment has been received in full.

• Ready-to-ship items: Typically ship within 2–5 business days.

• Custom embroidered items: Production times vary based on the project and current order volume. Estimated turnaround times will be provided at the time of purchase.

• Digital products: Delivered electronically and are not shipped.

Business days are Monday through Friday and do not include weekends or holidays.

Shipping

Orders are shipped using the carrier selected at checkout. Once your order has been shipped, you will receive tracking information by email, when available.

Please note:

• Shipping time is separate from production time.

• Lydia Blue Designs is not responsible for delays caused by shipping carriers, weather, holidays, or other circumstances beyond our control.

• Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges may apply if an order must be reshipped due to an incorrect address.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the delivery date so we can assist you in filing a claim with the shipping carrier.

Returns & Exchanges

At this time, Lydia Blue Designs does not accept returns, exchanges, or cancellations on any orders.

Because many of our products are custom-made, personalized, or digital in nature, all sales are considered final.

Digital Products

Due to the instant delivery of digital files, all digital product sales are final. No refunds, returns, or exchanges will be issued after a file has been downloaded or delivered.

Incorrect or Defective Orders

If you receive an item that is incorrect or has a manufacturing defect, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will review the situation and work with you to provide an appropriate resolution if the error was made by Lydia Blue Designs.

If you have any questions about your order before purchasing, please contact us. We're happy to help ensure you receive exactly what you need.